Refund Policy

Personalised Items

We do not accept returns or refund on personalised items.

All personalised products are made to order and are therefore non-returnable and non-refundable.

Non-Personalised Items

Items that do not require personalisation may be returned within 7 days of receiving your order.

Refunds

Refunds will be processed back to the original payment method and may take up to 7 days to appear once approved.

Queries & Issues

Any issues with your order must be reported within 48 hours of receiving your parcel.

Condition of Returned Items

Returned items must be in a resaleable condition (unopened, unused, and in their original packaging).

Items returned in an unsuitable condition may not be eligible for a refund.

Postage

Return postage costs are the responsibility of the customer

We do not currently offer free returns

Original postage charges are non-refundable

If you are unhappy with your order, please contact us and we will do our best to resolve the issue.

Thank you for your support.