Personalised Items
We do not accept returns or refund on personalised items.
All personalised products are made to order and are therefore non-returnable and non-refundable.
Non-Personalised Items
Items that do not require personalisation may be returned within 7 days of receiving your order.
Refunds
Refunds will be processed back to the original payment method and may take up to 7 days to appear once approved.
Queries & Issues
Any issues with your order must be reported within 48 hours of receiving your parcel.
Condition of Returned Items
Returned items must be in a resaleable condition (unopened, unused, and in their original packaging).
Items returned in an unsuitable condition may not be eligible for a refund.
Postage
Return postage costs are the responsibility of the customer
We do not currently offer free returns
Original postage charges are non-refundable
If you are unhappy with your order, please contact us and we will do our best to resolve the issue.
Thank you for your support.